How to factory reset DTEN D7?

Factory reset can be reset to factory default.

By performing factory reset, the device will be updated with latest OS version, the Zoom App version may not installed with the latest version. In that case, please update from Zoom portal. Also, depending on your network, you may need to reconfigure your network.

Procedure

Plug in a Windows wired USB keyboard into one of the blue-colored USB ports on the PC.

Look to the left side of the display and find the PC embedded into the side.

Find the PC’s “power” button. Press and hold for 4 seconds to completely shut down the PC.

Press the “power” button again to power on the PC.

Press down on the CTRL + F4 keys to place the PC into recovery while the screen shows the following:

Initialization will start. (Approximately 10 minutes)

After approximately 10 minutes of executing, the PC will enter recovery while in the “Out of Box” (OOB) state.

Finish.

How to Log into Windows on the DTEN D7 System

Method 1

Plugin the Windows-layout wired keyboard onto the PC’s blue USB port (the rear, top-left port).

Press Ctrl + Alt + Delete and you will see the following screen and you will be brought to the Windows lock screen.

Click on “Sign Out” and select “Zoom Admin”

Note: Zoom Rooms will start one more time. To exit Zoom Rooms, tap on the screen and press on “Exit” on the bottom left.

The password the account is:

Zoom Admin account：Zoom1234
Zoom account：Zoom123

Method 2

Touch the D7 display and click on the Settings button
In the Settings view, select the General tab on the left side
Select the Windows Settings option to exit D7 into Windows Interface
Select “Zoom Admin” → enter Zoom1234 to enter the Window Interface

Note : Do not change Zoom Admin password.

What are the differences between D7 55 Series 1 and Series 2?

How to identify the series of your hardware?

There are various ways to identify the hardware series,

D7 Series 1: DB0355
D7 Series 2: DB50455

The following characteristics are unique to Series 2 devices

Matte display
No DTEN logo display light at the bottom
No Rs232 commands port

D7 55” Series 1

D7 55″/75″ Series 2

What new changes were made in the Series 2 hardware?

Matte display
No DTEN logo display light at the bottom
Rs232 commands through USB Port

What is the new software?

Series 1：Windows 10 IoT Enterprise version1607 (Windows LTSC v1607)
Series 2：Windows 10 IoT Enterprise version1809 (Windows LTSC v1809)

Is DTEN discontinuing Series 1 production?

Yes

Are there any changes with the specs on D7 55 Series 2?

All the capabilities, camera system, audio system, inputs and outputs, power, VESA, product dimensions, package dimensions, package weight, operating temperature, remain the same.

Is DTEN discontinuing models with RS232 control?

We are updating the RS232 commands through the USB connector/USB port.

Are there any differences in firmware version numbers?

The version numbers will be different for each series. If there is a new release, we will announce it in the release notes.

Are there any changes to the user interface?

Initially, the user interface between DTEN D7 Series 1 & Series 2 will be slightly different. Starting with DTEN D7 firmware version 1.8, the user interface will be the same.